Privacy policy

Privacy Policy

Last updated: July 11, 2026

The360Boutique operates this website and online store to provide customers with a curated shopping experience for sarees, jewellery, T-shirts, and other fashion products.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, create an account, contact us, subscribe to communications, or otherwise use our services.

Please read this Privacy Policy carefully. Your personal information will be processed in accordance with this policy and applicable law.

Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Name, email address, phone number, billing address, and shipping address
Order details, products purchased, products viewed, cart activity, returns, exchanges, refunds, and cancellations
Account and login information, where customer accounts are enabled
Payment and transaction information required to process an order
Messages, photographs, videos, reviews, or other information submitted to customer support
Marketing preferences and communication choices
Device information, browser type, IP address, cookie identifiers, and website usage information
Information required for fraud prevention, security, legal compliance, accounting, taxation, and dispute resolution

We do not directly store complete payment-card details. Payments are processed by authorised payment gateways and financial service providers according to their own terms, security controls, and privacy practices.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, complete a form, contact us, or subscribe to communications
Automatically through cookies, pixels, analytics tools, server logs, and similar technologies
From Shopify and applications or services connected to our store
From payment providers, courier partners, fraud-prevention services, and other service providers involved in completing your transaction
From publicly available or lawfully obtained sources, where permitted

How We Use Your Information

We may use personal information to:

Process, confirm, fulfil, and deliver orders
Process payments and maintain transaction records
Create and manage customer accounts
Provide order updates, delivery notifications, and service communications
Respond to customer enquiries and provide support
Manage returns, exchanges, cancellations, replacements, and refunds
Detect, investigate, and prevent fraud, misuse, security incidents, and unauthorised activity
Improve our website, products, services, operations, and customer experience
Measure website performance and understand how customers interact with our store
Send promotional emails, messages, advertisements, or offers where you have consented or where otherwise permitted by applicable law
Maintain accounting, tax, audit, and business records
Comply with legal, regulatory, contractual, and law-enforcement requirements
Establish, exercise, or defend legal claims

Consent and Other Grounds for Processing

We process personal information only for lawful purposes.

Depending on the circumstances, processing may be based on:

Your consent
Your request to place and fulfil an order
Our legal and regulatory obligations
Fraud prevention, security, customer service, and other uses permitted under applicable law

Where we rely on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that was lawfully completed before the consent was withdrawn.

Where consent is required under applicable law, we will seek it through a clear and affirmative action and provide relevant information about the purpose for which personal information is being collected and used.

Shopify and Ecommerce Services

Our online store is powered by Shopify.

Shopify and connected applications may process customer information to provide hosting, checkout, customer accounts, analytics, fraud prevention, payment support, marketing functionality, and other ecommerce services.

Information processed through Shopify may be stored or handled in countries outside India, subject to applicable contractual, technical, and legal safeguards.

You may review Shopify's own privacy information through the privacy resources provided by Shopify.

Payments and Checkout

Payments may be processed through authorised banks, payment gateways, UPI providers, card networks, or other financial service providers.

These providers may collect and process information necessary to authorise payments, prevent fraud, comply with financial regulations, and resolve transaction disputes.

The360Boutique does not directly receive or store your complete card number, CVV, UPI PIN, banking password, or similar authentication credentials.

Sharing of Information

We may share personal information only where reasonably necessary to operate our business, provide services, comply with law, or protect legitimate interests.

Recipients may include:

Shopify and ecommerce technology providers
Payment gateways, banks, UPI providers, and financial institutions
Courier, logistics, fulfilment, and delivery partners
Customer-support and communication providers
Website-hosting, cloud, cybersecurity, fraud-prevention, and IT service providers
Analytics, advertising, and marketing service providers, where permitted
Professional advisers, including accountants, auditors, lawyers, and insurers
Government, regulatory, judicial, or law-enforcement authorities where disclosure is legally required
A successor or acquiring organisation in connection with a merger, restructuring, financing, or transfer of business assets

We do not sell personal information for money.

Some advertising or analytics activities may be treated as sharing under certain privacy laws. Where applicable, you may manage these choices through our cookie banner, privacy controls, or Your Privacy Choices page.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, analytics tools, and similar technologies to:

Keep the website and checkout functioning
Remember preferences and shopping-cart contents
Maintain account and security sessions
Understand website traffic and performance
Prevent fraud and improve security
Measure marketing campaigns
Provide personalised content or advertising, where permitted

You may manage cookies through the cookie banner, available privacy controls, or your browser settings. Blocking essential cookies may prevent certain website functions from working properly.

Marketing Communications

We may send promotional emails, SMS messages, WhatsApp messages, or other marketing communications where you have opted in or where otherwise permitted by applicable law.

You may opt out at any time by:

Using the unsubscribe link in a promotional email
Following the opt-out instructions in the message
Contacting us at support@the360boutique.com

Opting out of marketing does not prevent us from sending transactional or service-related communications, including order confirmations, delivery updates, security notices, return updates, and refund notifications.

Data Security

We use reasonable administrative, organisational, contractual, and technical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

These safeguards may include controlled access, secure service providers, encrypted connections, account protections, platform security controls, monitoring, and staff or service-provider confidentiality obligations.

No method of internet transmission or electronic storage is completely secure. Customers should protect their account credentials and avoid sending sensitive payment or authentication details through unsecured channels.

We take reasonable security safeguards designed to prevent personal-data breaches and protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

Personal Data Breaches

If a personal-data breach occurs, we will investigate the incident, take reasonable containment and corrective measures, and provide notifications where required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Fulfilling orders and providing customer service
Maintaining transaction, accounting, tax, and audit records
Preventing fraud and ensuring security
Managing disputes, returns, warranties, and legal claims
Complying with legal and regulatory obligations

Retention periods may differ depending on the type of information, purpose of processing, contractual requirements, and applicable law.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to legal and technical limitations.

Your Rights and Choices

Subject to applicable law and verification of your identity, you may have the right to:

Request information about the personal data we process
Request access to your personal information
Request correction, completion, or updating of inaccurate information
Request deletion or erasure of eligible information
Withdraw consent where processing is based on consent
Opt out of promotional communications
Manage cookies and certain data-sharing preferences
Raise a grievance regarding the handling of your information
Nominate another person to exercise applicable rights in circumstances permitted by law

Some requests may be limited where retention or processing is required for legal compliance, fraud prevention, transaction records, dispute resolution, or the protection of legal rights.

To make a privacy request, contact us at support@the360boutique.com.

Where appropriate, we may use the customer privacy and data-request tools available through Shopify to review and process eligible access, correction, portability, or deletion requests.

Verification of Privacy Requests

Before completing an access, correction, or deletion request, we may ask for reasonable information to verify your identity and confirm that the request relates to you.

We will use verification information only for processing and protecting the request.

Third-Party Links and Services

Our website may contain links to social-media platforms, payment providers, courier services, or other third-party websites and services.

Third parties operate independently and have their own privacy policies, terms, and security practices. The360Boutique is not responsible for their independent privacy practices or content.

Please review the applicable third-party privacy policy before submitting personal information.

Children's Privacy

Our website and services are intended for customers who are legally capable of entering into a purchase transaction.

We do not knowingly seek to collect personal information directly from children.

If you believe that a child has provided personal information without appropriate authorisation, contact us so that we can review the matter and take suitable action.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, services, technology, service providers, privacy settings, or legal requirements.

The revised policy will be posted on this page with an updated revision date.

Where required, we may provide additional notice or request renewed consent for material changes.

Privacy Questions and Grievances

For privacy questions, rights requests, complaints, or grievances, contact:

The360Boutique
10-24, Ground Floor, Shanthi Layout
Kuppam, Andhra Pradesh 517425
India

Email: support@the360boutique.com
Phone: +91 90109 99360

Please include sufficient details for us to understand and respond to your request. We will aim to acknowledge privacy-related enquiries within a reasonable period and respond in accordance with applicable law.