Shipping policy

Shipping Policy

At The360Boutique, we carefully pack and dispatch every order so that your sarees, jewellery, T-shirts, and other fashion products reach you safely.

Order Processing Time

Orders are usually processed within 1–3 business days after successful payment confirmation.

Processing may take slightly longer during sale periods, festive seasons, public holidays, or periods of high order volume.

Orders are processed on business days, excluding Sundays and public holidays.

Shipping Time

Estimated delivery time depends on the delivery location, courier serviceability, and operational conditions.

Typical delivery timelines after dispatch are:

Metro cities: 3–7 business days
Other cities and towns: 5–10 business days
Remote or service-limited areas: 7–14 business days

These timelines are estimates and are not guaranteed. Delivery may be affected by courier delays, weather conditions, local restrictions, festivals, strikes, natural events, or other circumstances beyond our reasonable control.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before the order is placed.

The360Boutique may offer free shipping, prepaid-order benefits, or promotional shipping offers from time to time. These offers may be subject to minimum order value, product eligibility, delivery location, and offer validity.

Order Tracking

Once your order is dispatched, tracking information may be shared by email, SMS, WhatsApp, or through the contact details provided during checkout.

Please ensure that your phone number, email address, and delivery address are complete and accurate when placing the order.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery details.

If delivery is delayed or unsuccessful because the information provided is incorrect or incomplete, or because the recipient is unreachable, additional shipping charges may apply for re-dispatch.

Delivery Attempts and Return to Origin

Our courier partner may attempt delivery according to its standard process.

If the recipient is unavailable, cannot be contacted, refuses delivery, or does not accept the shipment after reasonable delivery attempts, the package may be returned to The360Boutique.

Any re-dispatch will be subject to product availability and payment of applicable shipping charges.

Damaged or Tampered Package

Please inspect the outer package at the time of delivery.

If the package appears opened, damaged, or tampered with, please take clear photographs or a video before opening it.

If you receive a damaged, defective, missing, or incorrect product, contact us within 24 hours of delivery at support@the360boutique.com.

Please provide:

Your order number
Clear photographs of the product and packaging
Details of the issue
An unboxing video, where available

An unboxing video may help us investigate and resolve the issue more quickly, but its absence will not automatically invalidate a genuine claim.

The reporting period stated above does not restrict any rights available to customers under applicable consumer law.

Delayed Delivery

While we work with courier partners to deliver orders within the estimated period, delays may occasionally occur for reasons outside our reasonable control.

If your order is delayed beyond the estimated delivery timeline, contact us at support@the360boutique.com. We will provide the available tracking information and assist with escalation to the courier partner where appropriate.