Refund policy

Return and Refund Policy

At The360Boutique, we want you to be satisfied with your purchase. This policy explains the conditions for returns, exchanges, cancellations, and refunds.

7-Day Return Window

You may request a return within 7 calendar days from the date the product is delivered.

To be eligible for a return, the product must be:

Unused, unworn, and unwashed
Unaltered, unstitched, and free from stains, damage, perfume, body odour, or signs of use
Returned with all original tags, labels, accessories, blouse pieces, and packaging
Accompanied by the order details or valid proof of purchase

Products that do not meet these conditions may be refused after inspection.

How to Request a Return

To request a return, contact us within the applicable return period at support@the360boutique.com.

Please include:

Your order number
The product you wish to return
The reason for the return
Clear photographs, where relevant

After reviewing your request, we will provide return instructions if the product is eligible.

Do not send a product back without receiving return approval. Products returned without prior approval may not be accepted.

Return Address

Approved returns must be sent only to the address shared in our return instructions:

The360Boutique
10-24, Ground Floor, Shanthi Layout
Kuppam, Andhra Pradesh 517425
India

Contact: +91 90109 99360

Please do not return a product until your return request has been approved.

Damaged, Defective, Missing, or Incorrect Products

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, missing, or incorrect product, contact us within 24 hours of delivery at support@the360boutique.com.

Please provide:

Your order number
Clear photographs of the product
Clear photographs of the outer and inner packaging
A description of the issue
An unboxing video, where available

An unboxing video may help us investigate the issue more quickly, but its absence will not automatically invalidate a genuine claim.

After verification, we may offer a replacement, exchange, repair, store credit, or refund, depending on the circumstances and product availability.

The reporting period above does not restrict any rights available to customers under applicable consumer law.

Non-Returnable Items

The following products are not eligible for return or exchange unless they are received damaged, defective, missing, or incorrect:

Products that have been used, worn, washed, altered, stitched, stained, damaged, or exposed to perfume, cosmetics, moisture, or body odour
Products returned without their original tags, labels, accessories, blouse pieces, packaging, or order details
Sarees with fall, pico, blouse cutting, stitching, or any other alteration or customisation
Custom-made, made-to-order, personalised, or specially sourced products
Blouses, petticoats, innerwear, shapewear, and other hygiene-sensitive personal-use products
Gift cards, store credits, and digital products, where applicable
Products clearly marked as Final Sale or Non-Returnable before purchase

Discounted or promotional products are not automatically non-returnable unless they were clearly identified as Final Sale or Non-Returnable before the order was placed.

Colour and Product Variations

Actual product colours may vary slightly because of lighting, photography, editing, fabric texture, dye variations, and differences between device screens.

Minor colour, weave, print, embroidery, beadwork, stone, or handmade variations that are natural to the product will not normally be considered defects.

Material differences, substantial colour differences, missing parts, damage, or products that do not reasonably match their description will be reviewed separately.

Exchanges

Exchanges may be offered for eligible products after the return request is reviewed and approved.

Exchange approval is subject to:

Return eligibility
Successful inspection of the returned product
Availability of the requested product, colour, or size

If you want a different product, colour, size, or style, you may be asked to return the eligible product and place a new order separately.

Any price difference and applicable shipping charges must be paid before an exchange or replacement is dispatched.

Return Shipping Charges

For preference-based returns, including change of mind, colour preference, style preference, or size selection, the customer is responsible for arranging and paying the return shipping charges.

For a confirmed damaged, defective, missing, or incorrect product sent by The360Boutique, we will provide an appropriate return or resolution process and bear reasonable return-shipping costs where applicable.

Customers should use a reliable, trackable courier service and retain the shipping receipt and tracking details until the return is completed.

The360Boutique is not responsible for a customer-arranged return shipment that is lost or damaged before it reaches us.

Return Inspection

All returned products are inspected after they are received.

We will notify you whether the return has been approved or rejected after inspection.

If the product does not meet the return conditions, the refund may be refused. Where possible, the product may be sent back to the customer after payment of the applicable re-shipping charges.

Refunds

If the return is approved, the refund will normally be initiated within 5–10 business days after the returned product is received and successfully inspected.

For prepaid orders, approved refunds will generally be issued to the original payment method.

For Cash on Delivery orders, the customer may be asked to provide valid bank-account or UPI details so that the approved refund can be processed electronically.

After we initiate the refund, your bank, card provider, UPI provider, or payment gateway may require additional time to credit the amount.

If more than 15 business days have passed since we confirmed that your refund was initiated, contact us at support@the360boutique.com.

Shipping Charges and Other Deductions

Original shipping charges, express-delivery charges, gift-wrapping charges, Cash on Delivery fees, and other service charges are generally non-refundable for preference-based returns.

These charges will not be deducted where the return results from a confirmed damaged, defective, missing, or incorrect product supplied by The360Boutique.

No restocking fee is currently charged.

Order Cancellation

Cancellation requests may be submitted before dispatch by contacting support@the360boutique.com.

We will make reasonable efforts to process the request, but cancellation cannot be guaranteed after packing or fulfilment has begun.

Orders that have already been dispatched cannot be cancelled and will be handled under this Return and Refund Policy.

If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method, subject to any non-refundable payment or service charges clearly disclosed at checkout.

Refused or Undelivered Orders

If an order is refused, remains unclaimed, or is returned to us because the customer was unavailable, unreachable, or provided incorrect delivery information, outward and return shipping charges may be deducted from any eligible refund.

Repeated refusal of Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.