Terms of service

Terms of Service

Last updated: July 11, 2026

Welcome to The360Boutique.

These Terms of Service govern your access to and use of our website, online store, products, services, customer-account features, and related functionality.

By accessing our website, creating an account, or placing an order, you agree to comply with these Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies displayed on our website.

If you do not agree with these Terms, please do not use our website or services.

1. About The360Boutique

The360Boutique operates this online store to offer sarees, jewellery, T-shirts, and other fashion and lifestyle products.

Our online store is powered by Shopify, which provides the ecommerce platform and technology used to operate the website, checkout, customer accounts, and related online-shopping functions.

Purchases made through this website are transactions between the customer and The360Boutique.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

If you use the website on behalf of another person, business, or organisation, you confirm that you have authority to act on their behalf.

Products purchased from our website are intended primarily for personal use unless a separate commercial or bulk-order arrangement has been approved by us.

3. Customer Accounts

Where customer accounts are available, you may be required to provide information such as your name, email address, phone number, billing address, shipping address, and account credentials.

You agree to provide information that is accurate, complete, and current.

You are responsible for:

Maintaining the confidentiality of your login credentials
Restricting access to your device and account
Informing us promptly if you suspect unauthorised account access
Ensuring that information stored in your account remains accurate

You are responsible for activities carried out through your account unless the activity resulted from circumstances beyond your reasonable control.

We may suspend, restrict, or close an account where we reasonably suspect fraud, misuse, unauthorised access, unlawful conduct, or a material violation of these Terms.

4. Product Information

We make reasonable efforts to present product images, descriptions, measurements, materials, colours, prices, availability, and other details accurately.

However, minor differences may occur because of:

Photography and lighting conditions
Screen brightness, colour settings, and device displays
Fabric texture, weave, dye, print, and embroidery variations
Handmade, handloom, beadwork, stonework, or artisanal processes
Manufacturing-batch differences

Minor variations that are normal for the product will not generally be considered defects.

Substantial differences in material, colour, description, quantity, condition, or components will be reviewed under our Return and Refund Policy.

Product descriptions and specifications may be updated to correct errors, improve clarity, or reflect supplier and inventory changes.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve or guarantee the product.

A product may become unavailable before an order is confirmed because of inventory differences, simultaneous purchases, damage discovered during inspection, technical issues, or supplier-related circumstances.

If a paid product becomes unavailable, we may:

Offer an alternative product with your approval
Remove the unavailable item and refund the corresponding amount
Cancel and refund the affected order

6. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms and the policies displayed on our website.

An automated order acknowledgement confirms that we received the order. It does not necessarily mean that the order has been finally accepted or dispatched.

An order is accepted when we confirm fulfilment or dispatch, subject to payment verification, stock availability, fraud screening, delivery serviceability, and successful order review.

For Cash on Delivery orders, acceptance may also be subject to order verification and confirmation through phone, SMS, WhatsApp, email, or another available communication method.

We may reject, cancel, or limit an order where reasonably necessary, including because of:

Product unavailability
Incorrect product or pricing information
Payment failure or payment-verification issues
Suspected fraud or unauthorised transactions
Incorrect, incomplete, or unverifiable customer information
Delivery-location restrictions or lack of courier serviceability
Unusual or excessive order quantities
Repeated refusal or non-acceptance of Cash on Delivery orders
Technical, legal, regulatory, or operational issues

If we cancel a prepaid order, the eligible amount will be refunded according to our Return and Refund Policy.

7. Pricing

Unless otherwise stated, prices displayed on the website are in Indian Rupees.

Prices, discounts, promotions, shipping charges, and product availability may change before an order is placed.

The price applicable to an order is normally the price displayed during checkout and recorded in the order confirmation, subject to correction of an obvious error.

If we discover a material pricing or product-information error after an order is placed, we may contact you to:

Confirm whether you wish to proceed at the corrected price
Offer an alternative resolution
Cancel and refund the affected order

We will not intentionally use inaccurate pricing or product information to mislead customers.

8. Taxes and Charges

Applicable taxes, shipping charges, Cash on Delivery charges, gift-wrapping charges, or other service fees may be displayed during checkout.

The amount payable before order submission will include the applicable product price and any charges shown at checkout.

Customers should review the complete order summary before confirming payment or placing an order.

9. Payments

Payments may be processed through authorised payment gateways, banks, UPI providers, card networks, wallets, or other supported financial-service providers.

You agree to provide valid and authorised payment information.

The360Boutique does not directly receive or store complete card numbers, CVV information, UPI PINs, banking passwords, or similar authentication credentials.

Payment approval may be subject to verification by the relevant bank, payment gateway, card network, UPI provider, or financial institution.

We are not responsible for payment failures caused by:

Insufficient funds
Incorrect payment credentials
Bank or gateway restrictions
Network interruptions
Transaction limits
Provider security checks

If money is debited but the order is not successfully created, the amount may be automatically reversed by the payment provider. Customers may contact us with the transaction reference if assistance is required.

10. Cash on Delivery

Cash on Delivery may be offered for eligible products, order values, customers, and delivery locations.

Cash on Delivery availability may be restricted or withdrawn where:

The delivery location is not serviceable
The product or order value is not eligible
Previous Cash on Delivery orders were repeatedly refused or unclaimed
Order verification is unsuccessful
Fraud or misuse is suspected

Any applicable Cash on Delivery fee will be displayed during checkout.

11. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

We currently ship only within India.

Processing and delivery timelines are estimates and may be affected by:

Courier serviceability
Customer location
Weather conditions
Festivals and public holidays
Strikes or local restrictions
Natural events
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

Customers are responsible for providing a complete and accurate shipping address, postal code, phone number, and other delivery details.

If delivery fails because the recipient is unavailable, unreachable, refuses the package, or provided incorrect information, additional re-dispatch or return-to-origin charges may apply.

Further details are available in our Shipping Policy.

12. Order Tracking

Where available, tracking information may be shared through email, SMS, WhatsApp, the customer account, or another contact method provided during checkout.

Tracking updates are supplied by courier partners and may occasionally be delayed or incomplete.

Customers should contact us if an order remains delayed beyond the estimated delivery period.

13. Order Cancellation

Cancellation requests may be submitted before dispatch by contacting:

support@the360boutique.com

We will make reasonable efforts to process a cancellation request, but cancellation cannot be guaranteed after packing or fulfilment has begun.

Orders that have already been dispatched cannot be cancelled and will be handled under our Return and Refund Policy.

Where an eligible prepaid order is successfully cancelled, the refund will be processed according to our Return and Refund Policy.

14. Returns, Exchanges, and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return and Refund Policy.

Eligible regular return requests must be submitted within 7 calendar days from delivery.

Damaged, defective, missing, or incorrect products should be reported within 24 hours of delivery with the requested order details and available supporting evidence.

The 24-hour reporting period helps us investigate courier-related and fulfilment issues promptly. It does not remove any rights or remedies available under applicable consumer law.

Products sent back without prior return approval may not be accepted.

Customers should review our Return and Refund Policy before placing an order.

15. Product Inspection

Before dispatch, we may inspect products for visible defects, damage, completeness, and packaging condition.

After a returned product is received, we may inspect it to confirm whether it meets the return conditions.

A return may be refused if the product:

Has been used, worn, washed, altered, stitched, or damaged
Shows stains, perfume, body odour, cosmetics, or signs of use
Is missing original tags, packaging, accessories, or components
Does not match the product originally supplied
Falls under an applicable non-returnable category

Any decision will remain subject to applicable consumer-protection rights.

16. Offers, Discounts, and Promotions

From time to time, we may offer coupon codes, launch offers, free-shipping promotions, prepaid-order benefits, bundle prices, or other discounts.

Offers may be subject to:

Validity periods
Minimum order values
Maximum discount limits
Product or collection exclusions
Customer or location eligibility
Single-use or usage-frequency limits
Prepaid-payment requirements

Unless stated otherwise:

Only one coupon or promotional offer may be used per order
Offers cannot be exchanged for cash
Unused promotional value is not refundable
Offers cannot be applied after an order has been placed

We may modify, suspend, or withdraw a promotion before an order is placed. Changes will not ordinarily affect orders already validly confirmed under the promotion.

17. Gift Cards and Store Credit

Gift cards or store credit may be introduced or offered from time to time.

Where available, separate eligibility, validity, transferability, redemption, and refund conditions may apply.

Gift cards and store credit cannot be redeemed for cash except where required by law.

18. User Reviews, Photographs, and Feedback

You may submit reviews, ratings, photographs, videos, suggestions, comments, or other feedback where this functionality is available.

You confirm that content submitted by you:

Is truthful and based on your genuine experience
Does not violate another person's privacy, copyright, trademark, or other rights
Is not unlawful, defamatory, threatening, abusive, obscene, fraudulent, or misleading
Does not contain malicious code, spam, or unauthorised advertising

By submitting content, you grant The360Boutique a non-exclusive, worldwide, royalty-free licence to display, reproduce, adapt, and use the content for operating, promoting, and improving our business, subject to applicable law and your privacy rights.

Where practical, we will not publicly disclose sensitive personal information submitted privately for customer-support purposes.

We may moderate, remove, or decline to publish content that violates these Terms, applicable law, platform rules, or the rights of another person.

19. Intellectual Property

The website and its content, including the The360Boutique name, logo, text, product descriptions, photographs, graphics, videos, layouts, designs, and other materials, are owned by or licensed to The360Boutique unless stated otherwise.

You may use the website for personal shopping and lawful informational purposes.

Without written permission, you must not:

Copy or reproduce substantial website content
Use our photographs or product descriptions commercially
Modify, republish, distribute, or sell our content
Use our name, logo, or branding in a misleading manner
Create counterfeit, impersonating, or confusingly similar storefronts or profiles
Remove copyright, trademark, or ownership notices

20. Prohibited Uses

You must not use our website, accounts, checkout, products, or services to:

Violate applicable law or regulation
Commit fraud or facilitate unauthorised transactions
Provide false, misleading, or impersonated information
Interfere with website security, availability, or functionality
Upload or transmit malware, viruses, scripts, or harmful code
Attempt unauthorised access to accounts, systems, or customer information
Scrape, crawl, harvest, or extract website data without permission
Use automated systems to abuse offers, checkout, inventory, or account functions
Submit unlawful, abusive, defamatory, threatening, or infringing content
Resell products in a misleading, counterfeit, or unauthorised manner

We may restrict access, cancel affected orders, suspend accounts, preserve evidence, or report suspected unlawful activity where reasonably necessary.

21. Third-Party Services and Links

Our website may use or link to third-party services such as:

Payment gateways
Banks and UPI providers
Courier and logistics partners
Customer-support tools
Analytics and marketing services
Social-media platforms
Shopify applications

Third-party services operate under their own terms, policies, systems, and privacy practices.

The360Boutique is not responsible for the independent content, availability, security, or conduct of third-party websites and service providers, except to the extent that responsibility cannot legally be excluded.

Customers should review the applicable third-party terms and privacy policies before using those services.

22. Relationship with Shopify

Shopify supplies the ecommerce platform used by our store.

The360Boutique remains responsible for its products, product information, order fulfilment, customer service, shipping, returns, refunds, and compliance obligations.

Shopify is not the seller of products purchased directly from The360Boutique through this website.

23. Privacy

Personal information is collected and processed according to our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, retain, and protect personal information and how customers may exercise available privacy rights.

24. Errors, Inaccuracies, and Omissions

The website may occasionally contain typographical errors, inaccuracies, technical issues, or omissions concerning:

Product descriptions
Prices and discounts
Stock availability
Shipping charges
Delivery estimates
Promotional conditions

We may correct errors, update information, or cancel an affected order where reasonably necessary.

If a correction materially affects an order already placed, we will take reasonable steps to inform the customer and provide an appropriate option, including cancellation and refund where applicable.

25. Website Availability

We aim to maintain a reliable and secure online-shopping experience.

However, we do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

Access may be temporarily restricted because of:

Maintenance
Security updates
Technical failures
Platform or service-provider outages
Network interruptions
Events outside our reasonable control

We may modify or discontinue website features where reasonably necessary.

26. Disclaimer

To the extent permitted by law, the website and its functionality are provided on an “as available” basis.

We do not guarantee that every product will meet every customer's personal preference, expectation, styling requirement, or subjective colour perception.

Nothing in these Terms excludes warranties, guarantees, rights, or remedies that cannot lawfully be excluded under applicable consumer-protection law.

27. Limitation of Liability

To the maximum extent permitted by applicable law, The360Boutique will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable and did not result from our wilful misconduct, fraud, gross negligence, or breach of a non-excludable legal obligation.

Where liability may lawfully be limited, our aggregate liability relating to a particular order will generally not exceed the amount paid for the affected product or order.

This limitation does not apply where applicable law provides a customer with a greater remedy or prevents liability from being limited.

The Consumer Protection Act, 2019 establishes protections and mechanisms for the timely administration and settlement of consumer disputes, and these These Terms are not intended to override any statutory rights or remedies available to customers under applicable consumer-protection law.

28. Customer Responsibility

Customers are responsible for:

Reviewing product information before ordering
Selecting the correct product, colour, size, and quantity
Providing accurate contact and delivery information
Following product-use and care instructions
Inspecting deliveries within a reasonable time
Reporting delivery or product issues promptly
Returning approved products securely and according to the provided instructions

29. Indemnification

To the extent permitted by law, you agree to compensate The360Boutique for direct losses, costs, or claims reasonably arising from your:

Fraudulent or unlawful use of the website
Material violation of these Terms
Infringement of another person's intellectual-property or privacy rights
Submission of unlawful or harmful content

This provision does not apply to ordinary consumer use of the website or prevent customers from exercising their legal rights.

30. Events Beyond Reasonable Control

We will not be responsible for delay or failure caused by events beyond our reasonable control, including:

Natural disasters
Extreme weather
Flood, fire, or earthquake
War, civil disturbance, or terrorism
Government restrictions
Transport or courier disruption
Strikes or labour disruption
Internet, electricity, banking, or platform outages
Epidemics, pandemics, or public-health restrictions

We will make reasonable efforts to reduce disruption and communicate material delays where practical.

31. Changes to These Terms

We may update these Terms to reflect changes in our business, products, website, services, policies, service providers, or legal requirements.

The revised Terms will be published on this page with an updated revision date.

Changes will generally apply from the date they are published and will not retrospectively reduce rights relating to orders already confirmed, unless required by law or agreed with the customer.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

34. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, order confirmation, and any product-specific or promotional conditions displayed before purchase, form the agreement governing your use of our store and purchases from The360Boutique.

35. Governing Law and Disputes

These Terms are governed by the laws of India.

Customers are encouraged to contact us first so that we can attempt to resolve concerns directly and promptly.

Subject to rights and forums available under applicable consumer-protection law, disputes may be handled by courts or competent authorities having jurisdiction in Andhra Pradesh, India.

Nothing in this section prevents a consumer from approaching a legally available consumer commission, authority, grievance mechanism, or other competent forum.